during change, empathy matters
Empathy during change. While change can be so healthy, in the last few years, change has seemed incredibly difficult, and empathy has been relatively absent. This article is so needed.
Change is good. Change can propel us forward. Change can also be challenging. Change can make us miss the good old days. Change can cause grief.
During one organizational change, I sat with some team members. I told them, "This is going to be really hard. Everything you do is about to get more difficult but I am here for you and I am for you" About a year later, one of these team members approached me and said, "We would have all left if you hadn't told us how hard it was going to be."
Whenever I make a significant organizational change, I reach into all levels of my team and ask questions. I seek input from the frontlines; after all, they know better than I how changes will impact them and our customers. Ask your teams, be prepared to listen to their feedback, and remain open to changing your mind.
When the change is difficult or out of your control, demonstrate genuine care and understanding for your teams. Recognize that change can produce grief and walk through the grieving process with them.
Patti Sanchez closes the attached article by reminding us, "Develop and show empathy for everyone involved in your corporate transition, and you'll lead a team that feels valued, included, and driven to help your initiative succeed."
Empathetic leaders are transparent and reach into their teams with curiosity, kindness and patience. During times of change, these behaviors will go a long way with your teams, thus increasing the chances that your outcomes are positive and your team members are loyal.
#kindness #change #empathy #leadership #sacredcubicle #humankindness #peopleandculture #employeeexperience
